General
These terms and conditions govern your use of all Freediving UAE products and services. When purchasing any of our products or services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use the website to purchase any said product.
Any user of our website eShop must be at least 18 years of age. By using our website and by agreeing to our terms and conditions, you warrant and represent that you are at least 18 years of age.
Our eShop uses cookies. By using our website and agreeing to our terms and conditions, you consent to Freediving UAE’s use of cookies in accordance with the terms of Freediving UAE’s Privacy Policy.
Freediving UAE reserves the right to cancel or decline any order without giving further details.
Any dispute or claim arising out of, or in connection with this website shall be governed and construed in accordance with the laws of UAE.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
Prices and Shipping Fees
All prices are clearly shown on our website in AED. Prices can be changed frequently. The valid prices for each order are based on the moment the order has been placed. Prices are shown as follow:
For orders being shipped to countries outside of the United Arab Emirates, no VAT and no sales tax will be included in the product prices you see on our website and you will not be charged any taxes by us. However your packages may be subject to the customs fees and import duties of the country to which your order is shipped to. So the courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information.
Freediving UAE offers a great range of items, most of them are in stock but some (example: custom fins) have to be ordered on demand.
In case Freediving UAE has to withdraw an item because it has become obsolete or has been discontinued, you will be informed directly. If Freediving UAE can offer any similar item you will directly receive the proposal which you can accept or if not, cancel the item/order for a refund of the paid product price.
Any product or service purchased directly from this website can either be picked from our training locations, or delivered to your location using third-party courier service. Additional charges may apply for the delivery service, depending on the distance.
In case of purchase for the amount of AED 500 and more, delivery will be free of charge.
Freediving UAE will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Freediving UAE does not accept any liability for any delay or no further availability of ordered products.
Payment
Once all items have been added to the basket and you already selected the shipment terms, all available payment methods for your destination country will be shown.
We accept payments online using PayPal; you can pay with your visa and mastercard credit / debit cards in AED, if you don’t have a PayPal account. We also accept Cash on Delivery method.
Return Policy
Freediving UAE gives you the right to return your purchased item/s without having to give a reason, with the exception of a few items clearly identified in our product description details as non-returnable, at any time within 30 days beginning on the day after you received the goods. You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). Please keep in mind, that any customized items (as for example: Suits, Fins and etc.) cannot be returned or exchanged.
Return Shipping
Carefully pack your return for shipment back to us and include a copy of your invoice. Please help us by making a brief note of the reason for your return on the invoice. We recommend that you select a carrier that offers package tracking, insure your package for safe return, and declare the full value of the package so that you are completely protected if the shipment is lost or damaged in transit. You will be responsible for any return shipping charges.
Returns Disclaimer
We believe that repeated or excessive returns by a specific customer indicates, for whatever reason, we are unable to meet the ongoing expectations of that customer. In such circumstances we may reject future orders by that customer or only accept specific orders by that customer on the condition of no returns or no free returns.
Refunds Policy
With a receipt, we offer a refund in the same manner in which the original sale was made for the returned items.
Any defective item or incorrect shipment will be replaced at no shipping charge to you, otherwise shipping costs are not refunded. If the order is returned by the carrier as undeliverable or refused, the refund amount will be reduced by both the outbound and inbound actual shipping costs from the order.
If we collected sales tax at the time of the purchase, we will refund the tax as appropriate. However, if taxes and duties were paid to a third party such as a local government, courier service, postal service, or customs house you must contact whomever you paid to request any potential refund of taxes and duties. We are not responsible for refunding any monies paid that we did not ourselves collect at time of purchase.
We will issue a refund as soon as we receive your return. Please note that packages automatically returned as undeliverable or refused are typically handled by the carrier at a very low shipping priority, especially internationally, and our receipt of the package and thus your refund can be significantly delayed.
Order Cancellation Policy
We cannot always honor order cancellation requests. We are trying to fulfill all of our orders as quickly as possible, so each order is dispatched from our inventory immediately after it comes in so we can ship it as quickly as possible. Please see our return policy.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@freedivinguae.com
Warranty
All our offered items are covered by a manufacturer’s warranty. The guarantee service will be carried out by regional authorized distributors and will differ depending on the brand.
Privacy Policy
Freediving UAE is committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. Removal from our mailing list can be done at any point by contacting our Customer Service Team.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you in “My Account” section or by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the UAE law. We will not transfer or sell your information. We may use technology to track the patterns of behavior of visitors to our Website. If you have any questions/comments about privacy, you should email us at contactus@freedivinguae.com
We use the information you provide for the following purposes:
- To provide best service to you.
- To send updates regarding the status of your inquiry or order.
- To improve the design and content of the Freediving UAE Website.
- To understand the buying behavior of our registered users.
- To perform other general marketing and promotional activities focused on our products and services.
When you place an order we need to know your name, email address, delivery address, credit or debit card number, security code and the card´s expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
By submitting information to Freediving UAE you consent to the collection and use of this information by Freediving UAE and its Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
We have designed our Website to protect the information we collect online from unauthorized access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorized access to and disclosure of your personal information.
For statistical data, Freediving UAE places a cookie (small text file) in your computer. Cookies are not harmful for your computer and can be read only by the websites that placed it in your computer. They are not virus spreaders, and cannot be used to search your hard drive. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your browser, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google´s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
The above privacy statement may not be applicable in all countries of Freediving UAE visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
We put a lot of time and effort into describing and photographing the products we sell using manufacturer´s Websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn´t correct. If you have purchased something based on a picture or description on the Websites which turns out to be incorrect we will be happy to replace or refund the product (unused).
Unless otherwise stated, all rights, including copyright, in the content of the Freediving UAE Website are owned and controlled for these purposes by Freediving UAE. In accessing Freediving UAE Website, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Freediving UAE pages for any other purpose whatsoever, in any medium, without the prior written permission of Freediving UAE.
Protection of Personal Data and Comments
The personal data that the Customers must give are essential to us in order for us to be able to send the orders, provide services and drafting the bills. The absence of this data will result in an automatic cancellation of the orders or bookings. By entering the page, the Customer agrees to provide valid personal data, data that allows Freediving UAE to offer their service and identify their registered Customer, as well as sending information and advertisement of various products and offers that Freediving UAE may have on their websites.